Trust & Legal
Privacy Policy
Last updated: July 13, 2026
This policy explains what information AutoPaddle collects, how it is used, when it may be visible publicly, and how users can contact us about privacy or data requests.
1 Information we collect
We collect information needed to operate, secure, moderate, and improve AutoPaddle.
- Account and contact data such as name, email, phone number, public username, login method, verification state, and support messages.
- Marketplace content such as vehicle listings, rental listings, dealership profiles, business profiles, rental company profiles, spare-part requests, replies, prices, descriptions, categories, locations, opening hours, images, logos, covers, and map embeds.
- Verification and payment-related data such as uploaded documents, payment references, payment status, product type, renewal records, billing metadata, and provider callbacks.
- Technical data such as IP address, device and browser information, session identifiers, CSRF tokens, consent choices, logs, security events, and performance data.
2 How we use information
We use information to provide marketplace functionality and keep the platform trustworthy.
- To create accounts, publish listings, manage dashboards, process paid features, renew marketplace pages, display public profiles, and deliver contact or inquiry flows.
- To review verification documents, moderate reports, detect fraud or abuse, prevent spam, troubleshoot uploads, maintain logs, and enforce policies.
- To provide customer support, contact form handling, email notifications, AI chatbot assistance, search suggestions, analytics, and product improvements.
3 Public marketplace visibility
Information you submit for public marketplace use may be visible to anyone who visits AutoPaddle.
- Public fields may include names, business names, listing details, photos, prices, locations, map embeds, operating hours, contact methods, verification badges, and availability status.
- Do not publish private, sensitive, or third-party information unless you have permission and it is necessary for the marketplace purpose.
- Removed or expired content may still be retained for audit, payment, moderation, security, backup, or legal reasons.
4 Service providers and storage
We use trusted service providers to operate AutoPaddle.
- Uploaded files may be stored using Google Cloud Storage or other configured storage providers.
- Payments may be processed through PayHere or other payment infrastructure, and we may store payment metadata needed for support, reconciliation, and compliance.
- We may use email, authentication, analytics, AI, map, hosting, logging, and security providers where necessary to run the platform.
5 Cookies, AI, and support data
Cookies, local storage, and automated assistance help the platform work correctly.
- Session, CSRF, consent, preference, analytics, and marketing cookies or local storage may be used as described in the Cookie Policy.
- AI chatbot messages may be processed to provide support, troubleshoot issues, detect abuse, and improve support quality.
- Contact form submissions and support messages may be reviewed by AutoPaddle staff or service providers who help operate support channels.
6 Retention, deletion, and legal requests
We retain information only as long as reasonably needed for platform, legal, security, and business purposes.
- You may request access, correction, deletion, or account removal through support, subject to identity checks and applicable law.
- Some information may be retained after deletion requests where needed for payment records, fraud prevention, audit logs, legal claims, safety investigations, backups, or compliance.
- We may disclose information if required by law, court order, payment disputes, security investigations, or lawful requests from authorities.
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Questions about this page or an AutoPaddle account, payment, listing, business profile, rental, or safety issue? Contact AutoPaddle support.