Privacy Policy

We collect only the information necessary to operate AutoPaddle securely and effectively.

• Account data: Name, email address, phone number, and login credentials.
• Listing data: Vehicle details, photos, pricing, and location submitted by sellers.
• Activity data: Saved listings, inquiries sent, reports submitted, and platform interactions.
• Chatbot data: Messages, prompts, and related metadata from your use of our AI chatbot support features.
• Technical data: IP address, browser type, device information, and session cookies for security and analytics.

Your information is used solely to provide and improve the AutoPaddle platform:

• To create and manage your account and listings.
• To facilitate communication between buyers and sellers through the inquiry system.
• To provide chatbot-based customer support, troubleshoot issues, and improve support quality.
• To moderate listings and enforce platform policies.
• To detect fraud, abuse, and security threats.
• To improve platform performance and user experience through aggregated analytics.

We do not sell, rent, or trade your personal data to third parties.

• Access to personal data is restricted to authorised AutoPaddle staff and secured systems only.
• Listing information (vehicle details, photos, seller location) is visible to the public as part of the marketplace function.
• We may share limited data with trusted technology and payment service providers who support hosting, analytics, AI support tooling, and payment operations.
• We may share data with law enforcement or regulatory authorities if required by law.
• We do not use your data for third-party advertising or profiling purposes.

We retain your data only for as long as it is necessary to provide our services or comply with legal obligations.

• Account data is retained while your account remains active.
• Listing data may be retained after removal for moderation and audit purposes.
• Chatbot conversation logs may be retained for support continuity, fraud prevention, and service improvement.
• All data is stored on secured servers with access controls, encryption at rest, and regular security reviews.

When you use the AutoPaddle chatbot, please note:

• Responses are generated automatically and may not always be complete or accurate.
• The chatbot does not provide legal, financial, or professional advice.
• Please avoid sharing unnecessary sensitive information in chatbot conversations.
• If support escalation is required, chatbot transcripts may be reviewed by our support team.

Subject to applicable law, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate or incomplete data be corrected.
• Deletion: Request removal of your account and associated personal data.
• Objection: Object to certain uses of your data where permitted by law.

To exercise any of these rights, please contact us through your account settings or via our support channel.