Trust & Legal
Safety Guidelines
Last updated: July 13, 2026
1 Before contacting a seller or provider
Treat every marketplace interaction as something you must verify independently.
- Check the profile, listing age, contact details, price, photos, location, verification signals, and whether the story sounds consistent.
- Be careful with urgency, pressure to pay quickly, refusal to meet, refusal to share documents, or requests to move to unusual communication channels.
2 Vehicle buyers and sellers
Vehicle transactions require document checks and physical inspection.
- Inspect the vehicle in person at a safe public location and bring a trusted mechanic or knowledgeable person.
- Verify the CR book, revenue licence, chassis number, engine number, service records, ownership, finance status, accident history, and transfer requirements.
- Use written agreements and receipts for deposits, reservations, handovers, or final payment.
3 Rentals and rental companies
Rental users should confirm the exact rental terms before paying or collecting a vehicle.
- Confirm daily or monthly rate, deposit, insurance, mileage limits, driver requirements, late fees, damage responsibility, pickup location, return process, and cancellation terms.
- Inspect and photograph the vehicle before handover and after return.
- Avoid paying large deposits before verifying the company, vehicle, and rental agreement.
4 Spare parts and business contacts
Spare-part replies and business profiles may involve stock, compatibility, delivery, and warranty claims that need verification.
- Confirm part number, vehicle compatibility, condition, warranty, return terms, delivery method, seller identity, and payment instructions before paying.
- For businesses and service providers, verify location, opening hours, qualifications, price estimates, and written job scope before handing over a vehicle or parts.
5 Payments and credentials
Protect your money and accounts during every interaction.
- Never share OTPs, passwords, card numbers, PINs, banking credentials, verification links, or identity documents with anyone claiming to be AutoPaddle staff.
- AutoPaddle does not operate escrow, vehicle delivery, guaranteed buyer programs, or off-platform payment collection for user-to-user transactions.
- Prefer traceable payment methods and keep receipts, agreements, chat records, call logs, and screenshots.
6 Impersonation and scam warning signs
Scammers often imitate trusted brands, staff, banks, couriers, dealerships, or buyers.
- Be cautious of unusually low prices, remote-only deals, fake payment confirmations, fake escrow links, courier stories, overpayment requests, urgent deadlines, and requests to refund money you have not actually received.
- Check that payment pages, emails, and links are legitimate before entering any information.
7 If something goes wrong
Move quickly if you suspect fraud or unsafe conduct.
- Stop communication, preserve evidence, report the content on AutoPaddle, and contact support with links and screenshots.
- If money or credentials are involved, contact your bank, card issuer, payment provider, mobile provider, or relevant authorities immediately.
Related Policies
Questions about this page or an AutoPaddle account, payment, listing, business profile, rental, or safety issue? Contact AutoPaddle support.