Refund Policy

This Refund Policy applies to all payments made through AutoPaddle, including but not limited to:

• Listing publication fees.
• Featured or promotional listing upgrades.
• Dealership-related paid features and products.
• Any other one-time or recurring paid service offered by AutoPaddle.

All payments made on AutoPaddle are final and non-refundable.

• No refunds are provided for change of mind, unused features, delayed listing performance, or user error.
• No partial refunds, credits, or charge reversals are issued once payment is successfully processed.
• By completing payment, you acknowledge and accept this no-refund policy.

AutoPaddle does not offer refunds except where strictly required by applicable law.

• If a payment is duplicated due to a confirmed technical fault, we may review and resolve it at our sole discretion.
• Any legally required refund will be processed only after verification.

While refunds are not provided as a matter of policy, we are available to discuss any concerns or disputes regarding your payment.

How to Contact Us:

• WhatsApp: +94 070-123-6696

What to Include in Your Request:

• Your account email address.
• The transaction ID or payment reference number.
• The date of the payment.
• A clear description of your concern or reason for contact.
• Any supporting documentation (screenshots, error messages, etc.).

Response Timeline: Our support team aims to respond to all inquiries within 5-7 business days. Please note that submitting a support request does not guarantee a refund and will be handled according to this policy and applicable law.

Escalation: If you believe a payment was duplicated or you experienced a confirmed system error, include details and we will review your case at our sole discretion.

Nothing in this policy limits consumer rights or legal remedies available under applicable law in your jurisdiction.

• If you have exhausted our support process and believe you have a legitimate legal claim, you may pursue dispute resolution through your payment provider (credit card company, bank, etc.).
• You may also escalate complaints to local consumer protection authorities if applicable.
• This policy does not override mandatory consumer protection laws in your country or region.