Trust & Legal
Refund Policy
Last updated: July 13, 2026
1 Policy scope
This policy applies to payments made for AutoPaddle marketplace products and paid features.
- Covered payments include vehicle listing fees, featured upgrades, dealership purchases and renewals, business page purchases and renewals, rental company purchases and renewals, rental listing payments, and other paid marketplace services.
- The policy applies whether payment is made through PayHere, another payment provider, or any payment method AutoPaddle makes available.
2 Strict no-refund rule
All AutoPaddle payments are final and non-refundable except where a refund is required by applicable law.
- No refunds are provided for change of mind, user error, unused time, low views, no inquiries, no sale, no rental booking, no spare-part lead, poor ranking, delayed profile completion, or failure to meet verification requirements.
- No partial refunds, credits, extensions, or reversals are issued because a listing, profile, paid feature, or renewal did not produce the user outcome expected.
- Submitting payment confirms that you reviewed the product, price, duration, and eligibility before purchase.
3 Pricing and product changes
AutoPaddle may change marketplace pricing, promotions, feature duration, eligibility, and product bundles over time.
- A later price reduction, promotion, discount, feature change, or plan update does not create a refund right for a previous purchase.
- Payment for one product or profile type cannot automatically be transferred to another product, account, profile, listing, or user.
4 Duplicate payments and technical review
If you believe a duplicate payment or confirmed technical payment fault occurred, contact support with the payment details.
- Include your account email, payment reference, transaction date, product type, screenshots, and a clear explanation.
- AutoPaddle may review payment records, provider callbacks, and logs before deciding whether any correction is legally required or operationally appropriate.
- Submitting a review request does not guarantee a refund, reversal, credit, or extension.
5 Legal exceptions and disputes
Nothing in this policy limits rights that cannot be excluded under applicable law.
- Where law requires a refund, AutoPaddle will process it after reasonable verification.
- Users should contact AutoPaddle support before filing payment disputes so the issue can be investigated with the relevant provider records.
Related Policies
Questions about this page or an AutoPaddle account, payment, listing, business profile, rental, or safety issue? Contact AutoPaddle support.